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Terms and Conditions

Terms and Conditions

La Charrouffie is offered as a holiday rental subject to confirmation by Helen or Mark Burton (the Owners), to The Guests who will stay at the property for a predetermined period of time (the Rental Period).

NON-REFUNDABLE DEPOSIT:

A non-refundable deposit (25% total rental) must be paid within 10 days of the booking being accepted. The deposit is a part payment towards the total cost of the rental. The booking will be confirmed upon reciept of the deposit.

FULL PAYMENT:

Full payment of the total cost of the rental must be paid no less than 6 weeks before the start of the Rental Period. Full payment will not be refunded after a date 6 weeks before the start of the Rental Period.

If payment of either the deposit, or balance is not received by the due date, the Owners reserve the right to cancel the booking.

As an exception, if, after a cancellation, the Owners manage to re-book the property for the Rental Period, the Owners will refund any deposit or the full payment that the Guests have made.

Guests are advised to cover themselves with the appropriate travel insurance for the period of the holiday. We suggest that guests take out holiday insurance to cover any loss of deposit or balance due to unforeseen circumstances.

For deposits and balances we accept: Bank transfer

ARRIVAL and DEPARTURE:

The premises will be available for occupation from 4pm of the first day of the Rental Period and must be vacated by 10am on the day of departure. Upon arrival, the Guests will be given a tour of the property.

DAMAGES AND CLEANING

There is normally no extra cleaning charge at the end of the Rental Period, provided that the property is left in a clean and tidy condition. Otherwise a charge of £75 will be made, which the Guest must pay on departure.
The Guest is liable to make good any and all damage and replace any missing items. Settlement for any damaged or missing items must be made on departure.

HEALTH and SAFETY:

The houses are strictly non-smoking. Guests are welcome to smoke in the garden but not in the pool area, all debris must be cleaned away by the Guests.

Children must be supervised at all times in pool area. The pool must not be used after 7pm (for cleaning). A swimming pool can be dangerous, it is used by the Guests at their own risk. It is forbidden to jump, bomb or fight in or near the swimming pool. Surf boards, hard toys and flippers are not to be used in the pool as these can damage the liner.

The pool equipment (pumps, filters and heaters) must not be touched or adjusted.

The use of illegal substances is strictly prohibited. Guests found with such substances, or breaking the law in any other way, will be removed from the premises and no refunds will be made.

LIMITATION OF LIABILITY

The Guests agree that they will hold the Property Owners harmless from any personal injury, sickness, death, loss or damage, however caused, to person or property of the Guests, their family, or guests during or after the time of occupancy. No liability will be accepted for losses due to malfunctioning equipment or services at the property.

Copyright: Helen and Mark Burton 2011-2014